Privacy Policy

This Privacy Policy describes how Think Vastu (“Think Vastu”, “we”, “us”, or “our”), operating the website www.thinkvastu.com (the “Website”), collects, uses, stores, shares, and protects your personal data. By accessing or using the Website, booking a consultation, or submitting any information to us, you consent to the practices described in this Privacy Policy.

This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), and other applicable laws of India.

If you do not agree with this Privacy Policy, please do not use the Website or our services.

1. Information We Collect

We may collect the following categories of information when you voluntarily provide them to us through forms, payment pages, WhatsApp, email, phone, or any other interaction:

1. Personal Identification Information: Name, phone number, email address, city, and country.
2. Property & Consultation Information: Details about your property (type, address or location, layout, direction, occupancy), floor plans, architectural drawings, photographs or videos of your space, and any information you share about your personal, family, professional, health-related, or financial concerns for the purpose of the consultation.
3. Payment Information: Payments are processed through third-party payment gateways (e.g., Razorpay). We do not collect or store your card numbers, UPI PINs, banking passwords, or other financial credentials. We receive only transaction confirmations, transaction IDs, and billing details necessary to fulfil your order.
4. Technical & Usage Information: IP address, browser type, device information, operating system, referring URLs, pages visited, time spent, and similar analytics data collected automatically through cookies and similar technologies (see our Cookie Policy).
5. Communications: Records of your correspondence with us, including emails, WhatsApp messages, call records, and form submissions.

2. How We Use Your Information

We use your information for the following purposes:

1. To provide, deliver, and personalize our Vastu consultation services and reports;
2. To process payments, verify transactions, and maintain billing records;
3. To contact you regarding your booking, scheduling, confirmations, and follow-ups (including via phone, email, SMS, and WhatsApp);
4. To respond to your enquiries and provide customer support;
5. To send service updates, newsletters, offers, and promotional communications (you may opt out at any time by writing to us);
6. To improve our Website, services, and user experience;
7. To maintain internal records, conduct audits, and enforce our Terms & Conditions;
8. To comply with applicable laws, regulations, legal processes, or enforceable governmental requests; and
9. To detect, prevent, and address fraud, security issues, or technical problems.

We process your personal data on the basis of your consent, which you provide by submitting your information and using our services. Where processing is necessary for the performance of a service you have requested, we process data on that basis.

3. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information to any third party for their marketing purposes. We may share your information only in the following circumstances:

1. Service Providers: With trusted third-party vendors who assist in operating the Website and delivering services (e.g., payment gateways, hosting providers, communication tools, analytics providers), strictly on a need-to-know basis and under obligations of confidentiality;
2. Internal Team & Consultants: With Think Vastu’s consultants and authorized team members for the purpose of preparing and delivering your consultation and report;
3. Legal Requirements: Where disclosure is required by law, court order, or governmental authority, or where necessary to protect our rights, property, safety, or that of others;
4. Business Transfers: In connection with any merger, acquisition, restructuring, or sale of assets, in which case your data may be transferred to the successor entity subject to this Policy.

4. Data Storage, Security & Retention

We implement reasonable security practices and procedures, including administrative, technical, and physical safeguards, designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction, consistent with the requirements of applicable Indian law.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security, and you provide information at your own risk.

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, to comply with our legal, accounting, and tax obligations, to resolve disputes, and to enforce our agreements. Thereafter, data is deleted or anonymized in accordance with applicable law.

5. Your Rights

Subject to applicable law, you have the right to:

1. Access a summary of the personal data we hold about you;
2. Request correction or updating of inaccurate or incomplete data;
3. Request erasure of your personal data, subject to our legal retention obligations;
4. Withdraw your consent at any time (withdrawal will not affect processing already carried out, and may result in our inability to provide services to you);
5. Nominate another individual to exercise your rights in the event of death or incapacity, as provided under the DPDP Act; and
6. Lodge a grievance with us, and if unresolved, with the Data Protection Board of India.

To exercise any of these rights, contact us at the details provided below.

6. Cookies

The Website uses cookies and similar technologies. Please refer to our Cookie Policy for details. You may disable cookies through your browser settings; however, certain features of the Website may not function properly as a result.

7. Third-Party Links

The Website may contain links to third-party websites, payment pages, or services (including WhatsApp and social media platforms). We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party services you use.

8. Children’s Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from children. If you believe a minor has provided us personal data, please contact us and we will take steps to delete it.

9. International Users

If you access the Website from outside India, you understand that your data will be transferred to, stored, and processed in India, and you consent to such transfer and processing in accordance with this Policy and Indian law.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. The revised Policy will be effective upon posting on the Website with an updated “Last Updated” date. Your continued use of the Website after such changes constitutes your acceptance of the revised Policy.

11. Grievance Officer & Contact

In accordance with the Information Technology Act, 2000 and rules made thereunder, and the DPDP Act, 2023, the contact details of the Grievance Officer are:

Name: Jasmine Entity: Think Vastu Address: BLOCK-B, Saraswati Apartment, I.P. Extension, Patparganj, Delhi – 110092, India Email: jasmineah27@gmail.com Phone: +91-9217141316

We will endeavour to address grievances within the timelines prescribed under applicable law.